ADDITIONAL POST-SEASON REDUCTION IN WINTER CLOTHING PRICES! ON PRODUCTS FROM COLLECTIONS FOR THE SPRING SUMMER 2024 SEASON (T-SHIRTS, POLO SHIRTS, SHORT-SLEEVED SHIRTS, SHORTS, SWIMWEAR, BATHROBES) YOU RECEIVE AN ADDITIONAL DISCOUNT ON INDIVIDUAL PRODUCTS AT THE TIME OF PURCHASE:- for purchase over the amount of 50 EUR 5% discount - for purchase over the amount of 100 EUR 10% discount - for purchases over 200 EUR 15% discount - for purchase over 300 EUR 20% discount

EXCHANGE OF GOODS

The exchange of goods is a legal situation that occurs when the buyer wishes to exchange the purchased flawless product for the same product of a different color and/or size, and the seller expressly and unconditionally agrees to this in writing, all of which is subject to the condition that the exchanged goods meet the conditions, described in these general terms and conditions under the section 'exchange of goods' and 'return of goods'.

All other legal situations listed in, but not limited to, these general terms and conditions constitute a change to the order.

The buyer (hereinafter also: the consumer) has the right to notify the seller within 8 days of receiving the goods that he wishes to exchange the purchased product for the same product in a different size.

Purchased goods cannot be directly exchanged for other products, unless the seller agrees to this in writing, or this is not agreed in writing with the seller.

The exchange of the purchased item for another item, as long as the seller agrees to it, is treated as a change to the order of goods, and is not subject to the rules of this section of the general terms and conditions of business. Such an exchange is not possible without payment of postage.

In order to exercise this right, the consumer must inform the seller in writing of his desire to exchange the goods with an unequivocal statement (e.g. by registered letter sent by post or e-mail).
The deadline for the enforcement of the request to exchange the goods begins the next day after the date of acceptance of the goods ("when the consumer acquires physical possession of the goods or acquires them on behalf of the consumer by a third party who is not the carrier and is determined for this purpose by the consumer" or in the case of a contract regarding delivery goods consisting of several shipments or pieces: "when the consumer acquires physical possession of the last shipment or piece of goods or acquires it on behalf of the consumer by a third party other than the carrier and designated by the consumer for this purpose").

The buyer returns the products at his own expense. The return of the received goods to the seller within the period for the exchange of goods is considered to be a notification of the intention to exchange the goods.

The customer can return the products to the following address:

FEMALE AND SEX, Urška Krajnc Vrbič sp
Zaloška road 269

1129 Ljubljana - Stock
The buyer must return the received products undamaged and in the same quantity. The products must have the original attached labels. If the product is packaged, the undamaged packaging must also be returned. If it is found that the product and/or packaging is damaged, unusable, destroyed, partially destroyed, dirty, used (smell of sweat, perfumes, food, cigarette smoke, chemicals, etc.), the request for replacement of the goods will be rejected.

The request to exchange the goods is reasonably rejected if it is determined that any of the above occurred after the goods were shipped to the customer. In such a case, the buyer is not entitled to exchange the goods, and the seller is not obliged to take over the goods that were the subject of the sale. The buyer can collect the purchased goods, which are the subject of this paragraph, from the seller - the seller is not obliged to return them to him at his own expense.

The consumer is only responsible for the reduced value of the goods due to handling of the goods, which is not absolutely necessary to determine its nature, properties and functioning. If the buyer may have already started using the product or if it is a case of the first, second, third or fourth sentence of this paragraph of these general terms and conditions, exchange of goods is not possible. The manufacturer of the product also prescribes its original packaging (in accordance with Article 36 of the Consumer Protection Act). Since the packaging is an integral part of the product, it must also be attached, namely in the same condition as it was at the time the product was received (that is, undamaged and in an unchanged quantity).

Exchange of goods is not possible for products/goods that are imported, manufactured or processed according to the exact instructions of the buyer or consumer and adapted to his personal needs. It is also not possible to exchange goods for a certain group of articles - underwear, socks.
If the consumer meets the conditions for exchanging the goods, the seller (except in the case of unjustified withdrawal from the contract due to damage or devaluation of the goods due to the fault of the buyer) will send him the desired goods without undue delay and at the latest within 8 days from the day he receives the returned goods from the buyer to the address specified by the buyer.

With each request for exchange of goods, it is necessary to submit, in addition to the product, a short handwritten statement about the request for exchange of goods and a copy of the invoice.